Frequently Asked Questions
Product Information
-
What is antioxidant skincare?
Antioxidant skincare products contain powerful ingredients that protect the skin from free radicals, pollution, and environmental stress. Unlike regular moisturizers, antioxidants support collagen production, improve skin tone, and help slow down visible signs of aging.
-
Are your products cruelty-free & vegan?
Yes, all of our products are 100% cruelty-free and vegan. We are committed to ethical practices and never test on animals.
-
Where are your products made?
All our skincare is produced in certified European laboratories that follow strict quality and sustainability standards.
-
How do you choose your ingredients?
We select ingredients based on their proven effectiveness, safety, and sustainability. We focus on clean, minimal formulations without unnecessary fillers.
-
Are your products environmentally friendly?
Absolutely. We carefully source our ingredients and use eco-conscious packaging to minimize our environmental impact while delivering high-quality skincare.
How to use
-
How long does it take to see results?
You may notice improvements in hydration and texture within the first few days. Visible changes in skin tone, brightness, or fine lines usually appear after 2–6 weeks of consistent use.
-
From what age can I use your products?
Antioxidants are suitable for all ages, but for anti-aging prevention, it is recommended to start at 20–25 years. For younger skin, opt for lighter formulas without strong active ingredients.
-
Can I layer multiple products together?
Absolutely. For best results, start with a cleanser, then apply serum, and finish with a moisturizer. Always follow the order of thinnest to thickest consistency to ensure proper absorption.
-
Can I mix your products with other skincare brands?
Yes, our products are designed to be gentle and compatible with most skincare routines. However, when combining actives (like retinol or acids), we recommend patch testing first.
Sustainability
-
Is your packaging recyclable?
Yes. All of our packaging is recyclable. We’re continuously working to reduce waste and use more eco-friendly materials.
-
Do you offer refills?
Not yet, but refill options are part of our upcoming sustainability plans. Stay tuned for updates!
-
Which certifications do your products have?
All our skincare products are certified by ECOCERT Greenlife according to the COSMOS Standard, available at https://ecocert.com.
-
How do you minimize your environmental impact?
We focus on eco-friendly formulations, recyclable packaging, ethical sourcing, and low-waste production processes to keep our footprint as small as possible.
Shipping & Delivery
-
Where do you ship to?
We currently ship across the EU and selected international destinations. You can see the full list of countries in our Shipping Policy.
-
How long will delivery take?
Orders within the EU typically arrive in 2–7 business days including fulfillment time. International shipping times may vary depending on the destination.
-
How much is shipping?
Shipping rates depend on your location and are usually around 5–7 EUR. Free shipping is available within Sweden for orders over 500 SEK. For more details, please refer to our Shipping Policy.
-
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking link. You can use this link at any time to check your order’s status.
Orders & Returns
-
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make changes, contact our support team as soon as possible.
-
What is your return policy?
You can return unused, unopened products within 14 days of delivery. For hygienic reasons, opened skincare products cannot be returned unless they arrived damaged or faulty. For more details, please refer to our Refund Policy.
-
What if my product arrives damaged or defective?
If your product is damaged, defective, or the wrong item was sent, please contact us immediately. We will replace it or issue a refund at no extra cost.
-
How do I start a return?
Simply reach out to our support team with your order number, and we’ll guide you through the return process.