Are your products natural and cruelty-free?
Yes. All our skincare products are formulated with carefully selected natural ingredients and are 100% cruelty-free. We never test on animals and we are committed to ethical beauty.

Are your products suitable for all skin types?
Our formulas are designed to be gentle yet effective, making them suitable for all skin types, including sensitive skin. If you have specific skin concerns, we always recommend checking the ingredient list or consulting with a dermatologist.

When can I expect to see results?
Everyone’s skin is different, but many users begin to notice visible improvements within the first 1–2 weeks of consistent use. For best results, we recommend using the product daily as part of your skincare routine. Over time, with regular use, the benefits become more noticeable including improved texture, hydration, and overall radiance.

How should I store my skincare products?
Keep your products in a cool, dry place away from direct sunlight. Proper storage helps preserve the integrity and performance of the ingredients.

Which countries do you ship to?
We ship internationally to most countries worldwide. You can view available destinations and select your country during checkout.

What shipping options do you offer?
We offer two shipping options based on your location:

• Standard Shipping – cost-effective with reliable delivery
• Express Shipping – faster delivery with priority handling

Both options will be shown with pricing and estimated delivery times at checkout.

How much does shipping cost?
Shipping costs are calculated based on your shipping address and chosen delivery method. Rates are visible during checkout before you complete your order.

How long does shipping take?

Below are the estimated delivery times for each shipping option and region:

Standard Shipping:

• Europe: 2–5 business days
• International (US, Asia, etc.): 2–5 business days

Express Shipping:

• Europe: 1-2 business days
• International (US, Asia, etc.): 1-2 business days

Note: Delivery times are estimates and may vary due to customs or local delivery conditions.

When will my order be shipped?
Orders are usually processed within 1–2 business days after purchase.

Do I get a tracking number?
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package.

What is your return policy?
We accept returns of unused, unopened products within 14 business days of purchase. If you're not completely satisfied, please contact us at support@alltideknel.com to initiate a return or exchange.

How do I start a return or exchange?
Just reach out to our customer support with your order number and reason for return. We’ll provide you with return instructions and assist you through the process.

Can I return an item that has been opened or used?
Due to hygiene reasons, we only accept returns of products that are sealed and unused. However, if your item arrived damaged or defective, please let us know and we’ll make it right.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), and other secure payment options depending on your region.

Can I change or cancel my order after placing it?
We start processing orders immediately to ensure fast delivery. If you need to make a change or cancellation, please contact us as soon as possible. We’ll do our best to accommodate your request.

How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can use this to follow your package every step of the way.

My package hasn’t arrived – what should I do?
If your order is delayed or you suspect it might be lost, please contact us and we’ll work with the carrier to resolve the issue.